Precis Of The Position

As A CS Records Analyst, You’ll Be A Key Player Accountable For Creating And Maintaining Customer Service Reviews Within BI Tools. You May Examine Diverse Facts Sets, Such As Team Of Workers Control Forecasting And Scheduling Metrics, Supplier Overall Performance, And Customer Experience Metrics, To Pick Out Traits And Deliver Executive-Stage Updates. Moreover, You Will Be Chargeable For Providing personal aid To Our Vendor Companions And Triaging Customer Support Facts and Integrity Issues With Engineering. Lastly, You May Paintings Intently With Inner CS Teams And Seller Partners to ensure accurate, Effective Use Of Personnel Management And Operational Facts Throughout The Customer Service Feature.

Duties

• Responsible For The Advent And Maintenance Of World Customer Support Dashboards And Reports For Each Inner Stakeholders And Vendor Partners Within Diverse BI Gear Which Includes Tableau
• Companion With The Netflix Records Visualization Group Emigrate Ad Hoc Tableau Dashboards Into Netflix's Custom Information Visualization Gear
• Extract, Manipulate, And Examine Massive Datasets From Diverse Sources To Identify Patterns, Tendencies, And Anomalies In Customer Service Records
• Provide Tier-One Guide To Vendor Companions Records Customers. Collaborate With Facts Engineering Teams to ensure timely Resolution Of Records Integrity Problems.
• Educate And Train Customers On A Way To Most Correctly Make Use Of And Interpret Reports And Facts
• Create And Hold Updated Documentation, Together With Information Dictionaries, File Definitions, And First-Rate Practices
• Associate Carefully With More Than One Move-Useful Group to Understand Reporting Requirements, Enterprise Methods, And Kpis
• Put Together And Supply Periodic Exec-Level Updates On Status, Insights, And Tendencies To Help Tell And Manual Critical Business Decisions.
• Expand And Enforce Complete And Steady Techniques, Tools, And Approaches Associated With Dashboard Renovation And Reporting Help.

Qualifications And Competencies

• Bachelor’s Degree In Math, Records, Enterprise, Facts Era, Or Other Established Experience In A Quantitative Area Or Equal Work Experience Standard
• 3+ Years Of Information Analysis, Reporting, And Enterprise Intelligence, Preferably In A Customer Support Or Related Operational Context
• Proficiency In Information Manipulation And Analysis The Usage Of Information Visualization Tools Like Tableau, Energy BI, Or Comparable.
• Tested Revel In In Designing And Producing Complicated Reviews, Dashboards, And Visualizations That Provide Actionable Insights To Pressure Operational Enhancements
• Revel In Working With Large Datasets And Appearing Statistics Cleansing, Transformation, And Validation To Make Sure Records Accuracy And Integrity.
• Undertaking/Software Management, Manner Improvement, Influencing, Modeling, And Consulting Talents
• Communication, Partnership, And Interpersonal Capabilities – Potential To Communicate Complicated Standards In Simple Phrases, Preserving Numerous Audiences In Thoughts To Drive Results

Job Benefits:

• Competitive Salary: Netflix Often Offers Competitive Salary And Compensation Packages To Attract Top Talent
• Stock Options: As A Technology Company, Netflix Frequently Grants Stock Options To Employees, Allowing Them To Participate In The Company\'s Success.
• Health Insurance: Netflix Typically Offers Comprehensive Health Insurance Coverage For Employees, Including Medical, Dental, And Eye Care Plans.
• Paid Time Off: Netflix Values ​​Work-Life Balance And Typically Offers Generous Paid Time Off For Holidays, Vacations, And Sick Leave.
• Parental Leave: The Company Is Known For Offering Generous Parental Leave Policies To Support Newly Hired Parents.
• Employee Assistance Programs (Eaps): Netflix May Provide EAP Services To Help Employees With Various Personal And Work Issues.
• Flexible Working Arrangements: Depending On Your Role, Netflix May Offer Flexible Working Hours Or Remote Work Options.
• 401(K) Retirement Plan: The Company May Offer A 401(K) Plan To Help Employees Save For Retirement.
• Fitness And Wellness Programs: Netflix May Offer Wellness Initiatives, Gym Benefits, Or Other Fitness-Related Benefits.
• Paid Meals And Snacks: Some Netflix Locations May Offer Free Meals, Snacks, Or Food Incentives.
• Learning And Development: The Company Can Invest In Employee Development Through Training Programs, Seminars Or Education Reimbursements.
• Employee Events And Activities: Netflix May Host Events And Activities To Promote A Positive Work Culture And Encourage Team Building.